Shipping, Warranty & Returns

Terms and Conditions

Staubwolke LLC’s terms and conditions are governed by the laws of Massachusetts, USA. You hereby consent to the exclusive jurisdiction and venue of the courts of Massachusetts, USA, in all disputes arising out of or relating to the use of our products and services.

 

Shipping

Your order will be prepared for shipment and will leave our facility within 2 (two) business days of you ordering. Once the order left our facility, the responsibility for the shipment will be with the carrier. We cannot guaranty delivery times. All products are carefully packaged in their tested and approved shipping configuration and leave our facility in good condition. Any damaged package needs to be reported to the carrier before accepting the shipment. Any damage claim must be made with the carrier. You are responsible for duties, taxes, and all other fees for international shipments. If your shipment is refused, and returned to us in new, unopened condition, we will issue a store credit for the returned product(s) less any shipping cost, and less a 15% restocking fee.

 

Returns

Returns must be made within 30 (thirty) days of the purchase date.

To accept your return you need:

  • our authorization to return the product; email us at returns@staubwolke.com with your return request
  • copy of the original sale receipt
  • ship product in its original shipping container and configuration

All returns are subject to a 15% restocking fee. All returned items must be in like new condition and saleable. Used, installed, blemished or incomplete products and special orders will not be accepted for return. All shipping charges, duties, international taxes and fees are your responsibility.

 

Warranty

We stand behind our products and offer a limited, non-transferable, lifetime warranty to the original owner for defects in material and workmanship. The limited warranty does not cover failures due to abuse, misuse, accidents, alterations, negligence, shipping, failure to adhere to provided installation instructions, and when used in racing, competition and any commercial activities. At our sole discretion, warranted products may be repaired, replaced or reimbursed. All shipping charges, duties, international taxes and fees are your responsibility.

 

Disclaimer

Staubwolke LLC is not liable for any errors on this website. Images on this website do not necessarily depict the actual shipping products. Staubwolke LLC reserves the right to change product descriptions, prices and specifications without notice and obligations. Staubwolke LLC is not responsible and liable for any content in the review section(s). Reviews are not endorsed and we do not guaranty correctness, adequacy or safety using that information.

To the extent allowed by law, Staubwolke LLC, shall not be held liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or connected with, the use or misuse of products sold by Staubwolke LLC. Buyer assumes all risks and liability from use of said products.

 

Copyright

All content on this website, its pictures, text, logos, wordmarks are fully owned by Staubwolke LLC. Staubwolke LLC reserves all rights.